Client Services Specialist

Company:

Want to work for a company with unparalleled financial strength and stability that offers large company benefits with an exciting, friendly, and small company atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

The Client Services Specialist provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department.

This position will be with National Indemnity Company in Omaha, NE and hybrid at management discretion after a period of 6 months. This position is NOT ELIGIBLE for employer visa sponsorship.

What will you do?

• Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies.

• Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.

• Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.

• Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.

What are we looking for?

• High school diploma or GED and two years college or equivalent work experience

• One or more years work experience.

• Personal computer related spreadsheet software

• Personal computer database manipulation software, statistical software, and programming

• Knowledge of insurance

• Type 35 wpm with accuracy
• Knowledge of commercial automobile and property rating and policy coverages and endorsements

Who would excel in this role? Someone with/who can

• Excellent oral and written communication

• Proofreading proficiency

• Computer proficiency

• Learn quickly

• Be able to think analytically

• Work with detail with accuracy

• Work independently

• Maintain confidentiality

• Organize and analyze data

• Be creative in the design of high-level statistical analyses

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!